Louise Makin, BTG |
“When people tell me ‘It can’t be done’, you just do it,” Cynthia Carroll FT2012
Angela Ahrendts, Burberry |
"Angela is ... very modern, very human. She gets people to work harder than they ever have, just by letting them know how important they are, how much the team relies on them.” Andy Janowski Burberry Supply Chain Lead, Wall Street Journal 2010
The group is achieving this success in some very challenging sectors, (for example, Cynthia Carroll in mining with Anglo American and Dorothy Thompson in coal power at DRAX), and in companies with decidedly difficult trading records. Dido Harding who took over at Talk Talk less than 2 years ago keeps on her desk the wooden spoons the company won for worst customer service from a national newspaper. When Kate Swann took over WH Smith in 2003 it was issuing profit warnings and on the brink of collapse. Carolyn McCall at easyJet has had to manage the infamously acrimonious relationship between its founder and its board. Harriet Green has joined this group of trouble shooters moving from Premier Farnell to troubled travel firm Thomas Cook.
"When I joined I might not have looked that attractive to people, but the alternative was probably going out of business. It was a burning platform." Kate Swann, Telegraph 2011
Obviously, the 13 are a diverse group, (ranging from early 40s to mid 60s), of very individual women but there are some common themes in their experience. 9 of the group - Cynthia Carroll, Louise Makin, Angela Ahrendts, Kate Swann, Ruby McGregor-Smith, Dorothy Thompson, Caroline Banszky (Law Debenture), Marjorie Scardino and Harriet Green (at Premier Farnell) - had deep expertise in their sector before their appointment. And
Alison Cooper (Imperial Tobacco) although originally at PWC had been at Imperial for more than 10 years before becoming CEO. Of interest for the identification of future women CEOs is that 5 of the group - Alison Cooper, Lynn Fordham (SVG), Caroline Banzky, Ruby McGregor-Smith and Dorothy Thompson - had financial backgrounds as CFOs or in Thompson's case Group Treasurer.
“To have that cost control discipline as part of the DNA is, for me, a great strength ...” Alison Cooper, Imperial Tobacco, The Financial Times 2011
But the most striking thing this group share is their individual authenticity. It's this, that as women we are sometimes afraid of in ourselves - we fear being different, standing out - but it is this, that gives these women their personal charisma and leadership authority. It shines through in Cynthia Carroll's stories of her early days as a petroleum geologist - “It was great fun - there were lots of helicopter rides and mountain climbing”; in Marjorie Scardino's past kicking up a storm against corruption as a local journalist in Savannah Georgia; in Dido Harding's former life as a race horse owner and jockey; in the 10 years Lynn Fordham spent working in West Africa; in Ruby McGregor-Smith's energetic tweeting. But also at the other extreme in very hands on leadership whether its Carolyn McCall picking up litter as she talks to passengers and staff on flights, Dido Harding taking her turn on the phone in her besieged Talk Talk call centre or Kate Swann redesigning the card displays in WH Smith.
"As soon as you're out there you see what's happening. You speak to people - the crew come up and chat - and you know whether the standby levels are correct or not." Carolyn McCall Flight Global 2012
"Some customers have been so angry they have come in to see me because they wanted to let rip face to face, even though we had fixed the issue. That's fine too because then I will do a better job of fixing such problems for other customers." Dido Harding, The Telegraph 2011
Dido Harding, Talk Talk |
"When I joined I might not have looked that attractive to people, but the alternative was probably going out of business. It was a burning platform." Kate Swann, Telegraph 2011
Harriet Green, Thomas Cook |
“To have that cost control discipline as part of the DNA is, for me, a great strength ...” Alison Cooper, Imperial Tobacco, The Financial Times 2011
Marjorie Scardino, Pearson |
"As soon as you're out there you see what's happening. You speak to people - the crew come up and chat - and you know whether the standby levels are correct or not." Carolyn McCall Flight Global 2012
"Some customers have been so angry they have come in to see me because they wanted to let rip face to face, even though we had fixed the issue. That's fine too because then I will do a better job of fixing such problems for other customers." Dido Harding, The Telegraph 2011
Ruby McGregor-Smith, MITIE |
If it is their individual authenticity that is so inspirational to others then their own inspirations and influences are appropriately diverse. Angela Ahrendts is a committed Methodist who reads the bible every day and Harriet Green a yoga devotee whilst Alison Cooper cites her girls' grammar school which "encouraged you to break the mould", Carolyn McCall being thrown into a sales role - "The most important thing was that I learnt negotiation"- and Dido Harding her grandfather who "left school at 16, fought in both world wars and ended his military career as the head of the British armed forces. He taught me that if you try hard enough, almost anything is possible."
“I don’t know if I really understand what ‘role model’ means but I guess I am one now. I found that quite hard. I didn’t know I’d be one, never thought I’d be one.” Ruby McGregor-Smith, Coutts 2012
"I genuinely think, if you can't do something for yourself for one hour a day, you have become a slave ... whatever is your challenge in yoga is your challenge in life. My challenge is balance." Harriet Green, The Guardian 2012
Carolyn McCall, EasyJet |
Cynthia Carroll, Anglo American |
Dorothy Thompson, DRAX |
Caroline Banszky, Law Debenture |
Lyn Fordham SVG |
“What got me through was having a lot of support and flexibility at work, and not having to feel guilty about needing time off when I did.” Ruby McGregor-Smith, Coutts 2012
Kate Swann, WH Smith |
Alison Cooper, Imperial Tobacco |
Very inspirational. And a ripost to all those nay-saying men who think that women become useless as soon as they become mothers.
ReplyDeleteWhat a pity so many other companies are unable to organise themselves to allow mothers the flexibility they need to excell at both job and motherhood.